Call The Expert: 080-48033360

Shipping, Return & Refund Policies

Shipping Destinations

In India, Helios serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

Shipping & Handling Charges:

Domestic Order: We provide free shipping within India.

Shipping Partner Our domestic logistic partner is Ecom Express and IndiaPost.

Track Order:

On your order confirmation you will receive a tracking URL which will show you the status of your order. Alternatively you can also call us at 080-48033360 to track your orders.

Time to Deliver:

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

The product is delivered within 5-7 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE:Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:
• Pan card
• Driving License
• Passport
• Voter identification card
• Postal identification Card (Aadhar)

All goods will be fully insured by Titan Company Limited until they reach you, so your purchase is 100% safe.

Titan is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on 1800-108-1100 or writing to us on helioscare@titan.co.in

7- days Return Policy for Domestic orders only:

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges:

Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

Cancellation by Customer:

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Customers can request at helioscare@titan.co.in, 080-48033360 or to the designated store to cancel the order. Once the cancellation request is received, the order will be cancelled immediately and we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Cancellation by Titan Company Limited:

There may be certain orders that Titan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

How to Initiate the Refund Process?

  • Customers should contact Titan customer support on 1800-108-1100 or write to helioscare@titan.co.in within 7 days from the receipt of product.
  • Customers should not return the product before receiving a confirmation mail from Titan about the same.
  • All the products must be returned in their original condition, unaltered and unused.
  • Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

Refunds:

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the stores/warehouse of Helios Watch Store.

  • How can I cancel my order?

    Orders once placed can only be cancelled prior to shipment. Refer to for details.

  • In case I change my mind about the size picked up, can I replace the order?

    Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return & Exchange Policy for details.

  • What do I do if I receive the wrong product?

    If you receive the wrong product, you can call us on 1800-419-0115 and report the incident and further cancel the order. If you want to replace the wrong product, then do not use it. We will arrange for the pick-up of the unused wrong product from the provided address through our logistic partner and arrange for the refund or replacement of the wrong product with the correct product, as per your demand reported with us. For more details refer to the Return & Exchange Policy section.

  • How can I cancel my order?

    Orders once placed can only be cancelled prior to shipment. Refer to for details.

  • In case I change my mind about the size picked up, can I replace the order?

    Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return & Exchange Policy for details.

  • What do I do if I receive the wrong product?

    If you receive the wrong product, you can call us on 1800-419-0115 and report the incident and further cancel the order. If you want to replace the wrong product, then do not use it. We will arrange for the pick-up of the unused wrong product from the provided address through our logistic partner and arrange for the refund or replacement of the wrong product with the correct product, as per your demand reported with us. For more details refer to the Return & Exchange Policy section.

  • The product that I received was damaged and I want to return it. What do I do?

    In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Returns and Exchange policy section for details. Call us on 1800-419-0115 within 7 days of receipt of the product to report the incident.

  • What is the return policy?

    You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Returns and Exchange policy for details. 6. Do I need to pay for the return shipment if I return my order?

    We at Helios Watch Store will arrange for the return shipment to be collected and you do not need to make any payment for the courier.

  • Are there certain products which are not eligible for return?

    Helios Watch Store is committed to ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the product unused and in the same condition as you received it.

  • How do I return my order?

    The order can be returned within 7 days from the date you received the product. You need to call the customer care on 1800-419-0115 stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping. Take the following step:

    1. Fill the 'Return Form' which you must have received with the product or download the Return Form from www.titan.co.in & fill the details in it. To download the "Return form" kindly Click Here
    2. Pack your order in original packaging and mention your name, order number and mobile number.
    3. Enclose the original invoice, guaranty/warranty card & other tag, if any.
    4. Our logistic partner will pick this package from you.
    5. Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated.
  • Can I return the product bought from www.helioswatchstore.com at any physical store of Helios?

    No, you can't return any product bought from www.helioswatchstore.com at any physical store of Helios.

  • What is the exchange policy?

    Our policy doesn't allow us to exchange any product.

  • How do I get my refund after cancellation?

    After the cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction within 7 working days.

  • When will I get my refund?

    Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 – 15 working days.

  • How will I receive my refund?

    Once the refund process is initiated, it will take 7-30 working days from the receipt of returned product at our warehouse & after it is passed by our Quality Assurance team and of the same being received in saleable condition without any damage. The refund can be provided either through cheque or online transfer as NEFT (national electronic fund transfer).

    If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 30 working days.

  • I was supposed to receive refunds by now, but I have not. What do I do?

    We keep the customer posted with all the updates. Once the return process is initiated, please wait for the refund process to get completed. In case of any further query please contact us on 1800-419-0115 .

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