A. All products being sold on www.helioswatchstore.com are exactly the same as those being sold in the retail stores.
A. Currently, we are only able to deliver products which are available on our website.
A. You can directly search for the product that you are looking for by using the search field provided at the top of every page. However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.
A. Yes. There could be a price difference in products being sold in the retail stores and on www.helioswatchstore.com as the tax implication is different for every state.
A. In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
A. Currently we deliver to selected cities within India. Please check if we deliver to your area/city by entering your pincode in the shopping cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.
A. Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the shopping cart checkout page.
A. You can see this information on the order check out page.
A. The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order.
A. Yes, you can send any of the products available on helioswatchstore.com as gifts to your loved ones.
A. Our courier partner will leave a message and will try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on receiving the product:
Pan Card
Driving License
Passport
Voter ID Card
Aadhar Card
A. In the unlikely event that the product delivered is in damaged condition, you can exchange the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund.
Please note that you have to Email us at helioscare@titan.co.in within 5 days of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.
A. For domestic delivery our logistic partner is Blue Dart and Delhivery.
A. Due to unforeseen circumstances, it might happen that your delivery might get delayed. We will inform you about the same and make sure that the product is shipped at the earliest. However, you can call us on 1800-419-0115 for any assistance.
The cancellation of the order can be done before the dispatch only. Due to the current situation we do not have Exchange and return.
A. After the cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction within 7 working days.
A. Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 – 15 working days.
A. Once the refund process is initiated, it will take 7-30 working days from the receipt of returned product at our warehouse & after it is passed by our Quality Assurance team and of the same being received in saleable condition without any damage. The refund can be provided either through cheque or online transfer as NEFT (national electronic fund transfer).
If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 30 working days.
A. We keep the customer posted with all the updates. Once the return process is initiated, please wait for the refund process to get completed. In case of any further query please contact us on 1800-419-0115.
A. It’s a power-packed rewards program from NeuPass that offers
Minimum 5% NeuCoins* on Tata Neu
Free deliveries* on all orders placed via Tata Neu
Exclusive benefits across brands
Upto 10% NeuCoins* with Tata Neu HDFC credit card
*T&C’s apply
A. NeuCoins are the rewards you earn when you spend in our connected Neu world. You can redeem them not just at Titan but on Tata Neu and across several participating brands like Tata 1mg, bigbasket, Croma, Tata Cliq, Westside, IHCL, Air Asia and more. NeuCoins remain valid for 365 days, but you can make them last forever. Every time you earn or use NeuCoins, their validity gets extended by another 365 days.
1 NeuCoin = ₹1
A. The Encircle Loyalty program continues as an engagement program in a better avatar where you will continue to enjoy offers from various Titan company brands, get access to exclusive events & experiences and enjoy many more benefits. Only the Points earning and redemption on your purchases will get integrated with NeuPass.
If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 30 working days.
All the Encircle points you have earned will remain as they are. You can redeem them at Titan stores or websites until they expire. To be able to use NeuCoins with Titan, ensure that you first redeem all Encircle points. However from now onwards you will start earning the points as NeuCoins on all your future purchases.
All the Encircle pointsyou have earned will remain as they are. You can redeem them at Titan stores or websites until they expire. To be able to use NeuCoins with Titan, ensure that you first redeem all Encircle points. However from now onwards you will start earning the points as NeuCoins on all your future purchases.
Your Encircle Tierwill remain. You will be able to see it in the NeuPass program as a badge. So, if you have a gold tier in Encircle, it will reflect as a gold badge in NeuPass.
In order to access the NeuPass, you will have to download the TataNeu app from for Android and for iOS phones.
A. Take a look at the table to see how NeuCoins can help upgrade your badge.
Badge (Earlier known as Titan Tier)
NeuCoins needed for each badge
NeuCoins earn rate across products
Plain Gold Jewellery
Studded Jewellery
Watches/Eyewear/Sarees/Accessories
Silver Badge
0 – 499
0.2%
0.6%
0.5%
Gold Badge
500 – 2999
0.4%
1.4%
1%
Platinum Badge
3000 and above
0.6%
2%
1.5%
The above is applicable for non-discounted products. For discounted products, Platinum badge members will earn 0.2% on plain gold and 0.5% on studded jewellery both on Tata Neu and Titan
NeuCoins earned across Titan brands ( Tanishq, Mia, Zoya, Titan, Fastrack, Sonata, Taneira, Titan eyeplus, Irth & SKinn) only are considered for badge upgrade.
Encircle is Titan’s Unified Loyalty program where the members can enjoy various benefits & experiences and also earn & redeem points with every purchase. The Encircle points are now on-board with NeuPass wherein every time you spend with Titan or other brands on NeuPass, you get to earn NuCoins. The NuCoins can now be earned and redeemed across all company brand stores or e-commerce websites across our brands- Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus, Skinn, Taneira and Caratlane. To know more
A. Membership is voluntary and open to all Indian citizens above 18 years and with a valid Indian mobile number. The Titan Encircle membership is only for individual use and not for corporate purchases. The Titan Encircle membership is non-transferable. Offers/ benefits/ discounts offered to the Encircle member are limited to the respective individual only. These offers are not transferable to other Encircle member/ non-member. Two or more offers cannot be clubbed together.
On making a purchase at the above mentioned stores or e-commerce websites, you will be added to Titan Encircle as a Silver tier member.
During this process, a membership number will be assigned to you and your unique registered mobile number will be mapped against this membership number. Each mobile number can only be mapped to one Titan Encircle membership. Please note that your name and mobile number are mandatory for this process. OTP verification is a must to enroll.
Titan Encircle offers three tiers of membership - Silver, Gold and Platinum
Refer to NeuPass FAQs for tier wise NeuCoin earning structure
To get upgraded from one tier to the next, you would need the following amount of NuCoins:
From Silver to Gold tier - 500 points
From Silver to Gold tier - 500 points
All NuCoins earned will be updated in your account within 24-48 hours of the transaction at stores. NuCoins earned on any of the ecommerce websites will be credited to your account after 15 days of the transaction.
The NuCoins earned are valid for 12 months from the date of last transaction. For example: NuCoins earned on April 2, 2022 will expire on April 2, 2023 if no other transaction has been made before April 2023.
NuCoins/tier will be calculated at the end of the day and the new tier will start the next day
Any transaction made using partial or full redemption of Encircle points or NuCoins is not eligible for accrual of NuCoins.
Any discounted products or products on sale are not eligible for the accrual of NuCouns.
You can upgrade your tier based on the cumulative NuCoins that you have earned in a period of 24 months from the date of enrolment or the date of your last upgrade/downgrade only through the purchase at Titan brands i.e. Tanishq, Mia, Zoya, World of Titan, Helios, Sonata, Fastrack, Titan Eye+, Taneira, Skinn & Irth stores or respective brand ecom websites.
To retain your tier, you should maintain the threshold NuCoins for 24 months from the date of tier upgrade. If this criteria is not met, you would be moved down by one tier. Please refer to the ‘Tiers and NuCoins’ table on NeuPass FAQs for the number of NuCoins required to maintain each tier.
Your tier will be valid for two years from the date of your last upgrade.
When you return/change goods that you have purchased, the calculation of NuCoins to be debited will be done according to the rules of your tier when you made the purchase, not on the lowest tier.
When you join Encircle, you will receive a Gift Voucher via SMS, WhatsApp or email. This can be redeemed at any of the Titan brand stores.
Steps to Redeem:
Step 1: Visit any of our stores to redeem your gift voucher.
Step 2: While billing please provide the cashier with the Gift Voucher code sent to you.
Step 3: The cashier will apply your Gift Voucher code to the bill and your voucher will be redeemed.
Please note:
Your Welcome Gift Voucher can only be redeemed once in the respective channels.
Offers are fixed to their respective channel and the tier that you have enrolled into.
Your Welcome Gift Voucher will be valid for six months from your date of enrolment.
Birthday and Wedding Anniversary Offers: You can get exclusive offers on your birthday or wedding anniversary which can be availed at any of the Titan stores (Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus, Skinn, Taneira). The offer will be active in your account only for 30 days (15 days before and after the date of your birthday/wedding anniversary). You can avail all offers but will be restricted to only one-time redemption for each brand during the offer period.
Exclusive Preview: You get to be the first to check out our new products at exclusive product previews, which will be communicated to you two or three days in advance.
Free Cleaning: You can avail free cleaning services for your jewellery and watches on request. The store will use approved and friendly liquids/cloth while cleaning your jewellery and watches.
Free Eye Check-up & Eyewear Servicing: You can avail free servicing for your eyewear. You can opt for a reminder for an eye test and contact lens refill every 6 months and we’ll help you mark your calendar. Please note that the eye check-up service is free for Encircle members at all Eyeplus stores.
Referral Rewards: When you refer someone for the Titan brands & a referee completes the purchase using the referral code; both you and your referee will get some benefits.
Titan & Partner Brand offers: Being an Encircle esteemed member, you will get some exciting benefits from Titan brands as well as associated partner brands. You may stand a chance to get access to some of the most popular event s across multiple cities in India.
Customer Support FAQs
A. To check your transaction summary, you may:
Call the Encircle helpdesk at 1800-108-4826
Visit www.titanencircle.com and log in with your User ID and password
A. Your User ID will be your registered mobile number and OTP will be generated for login on www.titanencircle.com
A. To know more about your Encircle Points, you can log in to the Titan Encircle website and get your transaction history or call Customer Care at 080-45300005 and dial '2' to get your point balance.
Call us at our toll free number 1800-108-4826 or write to us at customercare@titan.co.in between 10 AM and 10 PM on all days.
Log in to www.titanencircle.com and update your profile details.
A. OTP is must for all redemptions irrespective of number of points being redeemed. OTP will be triggered automatically to the encircle registered mobile# when point redemption is initiated, if the OTP is not received within 2 minutes, then customer can follow steps
Customer will have to call IVR number 080-45300005 from their encircle registered mobile#
Customer will be given options to choose what type of OTP they need
Option (1) will give him redemption OTP
Once customer select (1) then the OTP is passed on to Customer via IVR system
A. Encircle Membership is valid for lifetime, customers do not have the option to deactivate membership. Even If a customer comes back to us after a long gap then also he will be recognized with the same old membership number provided the customer is using the encircle registered mobile number.
A. Purchase of gold coins/bars & Gift cards are excluded from Titan Encircle program.
