Helios FAQs
T&C and FAQ
A. All products being sold on www.helioswatchstore.com are exactly the same as those being sold in the retail stores.
A. Currently, we are only able to deliver products which are available on our website.
A. You can directly search for the product that you are looking for by using the search field provided at the top of every page. However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.
A. Yes. There could be a price difference in products being sold in the retail stores and on www.helioswatchstore.com as the tax implication is different for every state.
Disclaimer(Bank Offers) : EMI conversions are subject to bank approval.
Privileged Pricing Adjustment Policy
To enhance customer experience while maintaining brand alignment, the following terms apply to certain transactions where a revised pricing benefit is extended post-order placement:
From time to time, select customers may be extended a privileged price on certain products, at the sole discretion of the Company.
- This is a discretionary pricing adjustment and not a publicly advertised promotion, discount, or offer.
- Such pricing may be applied after an order is placed, and may differ from the price initially paid or payable.
- The privileged price may apply to specific products, brands, customers, or orders, as determined solely by the Company.
- This benefit is non-transferable, non-negotiable, and not claimable as a right.
- Not all products, customers, or transactions are eligible.
For prepaid transactions:
- Where a privileged price is granted, the difference between the amount paid and the revised privileged price will be automatically processed as a refund to the original mode of payment.
- Refund timelines will be subject to standard processing timelines of payment providers or banks.
- The customer agrees that such adjustment constitutes full and final settlement of the pricing benefit.
For COD transactions:
- Where a privileged price is granted, the final payable amount at delivery will be revised accordingly.
- Customers agree to pay the updated amount communicated, which supersedes any previously indicated amount.
- Refusal to accept delivery based on revised pricing may result in order cancellation and standard policies applying.
- The privileged pricing adjustment is a goodwill gesture and part of customer experience enhancement.
- It shall not be construed as a price guarantee, price match, or entitlement under any circumstance.
- The Company reserves the right to modify, withdraw, or withhold such benefit at any time without prior notice.
- Customers are not entitled to claim similar pricing benefits on past or future orders.
- This adjustment applies only to the specific order and items explicitly communicated.
- Communication of the privileged price (via email, SMS, or platform notification) shall be deemed sufficient notice.
- Continued acceptance of the order, refund, or delivery constitutes acceptance of the revised pricing terms.
To the fullest extent permitted by law, the Company shall not be liable for:
- Any perceived loss of savings or future expectations of similar pricing.
- Delays in refund processing due to third-party payment systems.
- Any indirect or incidental loss arising from such pricing adjustments.
In case of any conflict, this policy shall:
- Take precedence only with respect to the specific pricing adjustment, and
- Be read in conjunction with the overall Terms of Use, Sale, and Payment policies.
All decisions regarding:
- Eligibility
- Pricing revision
- Refund or payable adjustment
shall rest solely with the Company and shall be final and binding.
Coupon code
Anniversary Offer - Terms & Conditions
- Discount Structure Based on Cart Value:
- Cart Value ₹10,000 - ₹25,000: 10% discount
- Cart Value ₹25,001 - ₹49,999: 12% discount
- Cart Value ₹50,000 - ₹99999: Up to 15% discount
- Cart Value above ₹1,00,000: Up to 20% discount
- Discounts are applicable only on non-discounted watches based on the total cart value.
- The offer is valid from 20th December to 24th December 2024.
- A minimum cart value of ₹10,000 is required, and only non-discounted watches are eligible for the offer.
- The coupon code is only applicable on non-discounted watches.
- The offer is applicable on all brands except for the following:
- Tissot, Balmain, Rado, Nebula, Fitbit, Garmin, Amazfit, Fossil Q, Michael Kors Connect (only Smartwatches), Skagen Connect (only Smartwatches), Emporio Armani Connect (only Smartwatches), Fossil Q Connect (only Smartwatches), Armani Exchange Connect (only Smartwatches), Diesel Connect (only Smartwatches), Seiko Clocks.
- In case of any technical glitches or issues regarding pricing or coupon application on the website, please contact our customer support team at [email protected]. Our team will assist you in resolving the issue.
Tata Neu
A. It’s a power-packed rewards program from NeuPass that offers
- Minimum 5% NeuCoins* on Tata Neu
- Free deliveries* on all orders placed via Tata Neu
- Exclusive benefits across brands
- Voter ID Card
- Upto 10% NeuCoins* with Tata Neu HDFC credit card
*T&C’s apply
A. NeuCoins are the rewards you earn when you spend in our connected Neu world. You can redeem them not just at Titan but on Tata Neu and across several participating brands like Tata 1mg, bigbasket, Croma, Tata Cliq, Westside, IHCL, Air Asia and more. NeuCoins remain valid for 365 days, but you can make them last forever. Every time you earn or use NeuCoins, their validity gets extended by another 365 days.
1 NeuCoin = ₹1
A. The Encircle Loyalty program continues as an engagement program in a better avatarwhere you will continue to enjoy offers from various Titan company brands, get access to exclusive events & experiences and enjoy many more benefits. Only the Points earning and redemption on your purchases will get integrated with NeuPass.
If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 30 working days.
All the Encircle pointsyou have earned will remain as they are. You can redeem them at Titan stores or websites until they expire. To be able to use NeuCoins with Titan, ensure that you first redeem all Encircle points. However from now onwards you will start earning the points as NeuCoins on all your future purchases.
Your Encircle Tierwill remain. You will be able to see it in the NeuPass program as a badge. So, if you have a gold tier in Encircle, it will reflect as a gold badge in NeuPass.
In order to access the NeuPass, you will have to download the TataNeu app from 
for Android and 
for iOS phones.
A. Take a look at the table to see how NeuCoins can help upgrade your badge.
| Badge
(Earlier known as Titan Tier) |
NeuCoins needed for each badge | NeuCoins earn rate across products | ||
| Plain Gold Jewellery | Studded Jewellery | Watches/Eyewear/Sarees/Accessories | ||
| Silver Badge | 0 – 499 | 0.2% | 0.6% | 0.5% |
| Gold Badge | 500 – 2999 | 0.4% | 1.4% | 1% |
| Platinum Badge | 3000 and above | 0.6% | 2% | 1.5% |
| The above is applicable for non-discounted products. For discounted products, Platinum badge members will earn 0.2% on plain gold and 0.5% on studded jewellery both on Tata Neu and Titan | ||||
NeuCoins earned across Titan brands ( Tanishq, Mia, Zoya, Titan, Fastrack, Sonata, Taneira, Titan eyeplus, Irth & SKinn) only are considered for badge upgrade.
Badge expiry continues to be 2 years
What are the other benefits of NeuPass?
- Get free jewellery servicing at Tanishq stores
- Get watches serviced for free at Titan stores
- Get a free eye check-up at Titan eyeplus stores
To know more about NeuPass, visit tatadigital.com/about-neupass or download Tata Neu app.
Titan Encircle
About the Encircle Program
Encircle is Titan’s Unified Loyalty program where the members can enjoy various benefits & experiences and also earn & redeem points with every purchase. The Encircle points are now on-board with NeuPass wherein every time you spend with Titan or other brands on NeuPass, you get to earn NuCoins. The NuCoins can now be earned and redeemed across all company brand stores or e-commerce websites across our brands- Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus, Skinn, Taneira and Caratlane. To know more
A. Membership is voluntary and open to all Indian citizens above 18 years and with a valid Indian mobile number. The Titan Encircle membership is only for individual use and not for corporate purchases. The Titan Encircle membership is non-transferable. Offers/ benefits/ discounts offered to the Encircle member are limited to the respective individual only. These offers are not transferable to other Encircle member/ non-member. Two or more offers cannot be clubbed together.
- On making a purchase at the above mentioned stores or e-commerce websites, you will be added to Titan Encircle as a Silver tier member.
- During this process, a membership number will be assigned to you and your unique registered mobile number will be mapped against this membership number. Each mobile number can only be mapped to one Titan Encircle membership. Please note that your name and mobile number are mandatory for this process. OTP verification is a must to enroll.
- Titan Encircle offers three tiers of membership - Silver, Gold and Platinum
- Refer to NeuPass FAQs for tier wise NeuCoin earning structure
- To get upgraded from one tier to the next, you would need the following amount of NuCoins:
- From Silver to Gold tier - 500 points
- From Silver to Gold tier - 500 points
- All NuCoins earned will be updated in your account within 24-48 hours of the transaction at stores. NuCoins earned on any of the ecommerce websites will be credited to your account after 15 days of the transaction.
- The NuCoins earned are valid for 12 months from the date of last transaction. For example: NuCoins earned on April 2, 2022 will expire on April 2, 2023 if no other transaction has been made before April 2023.
- NuCoins/tier will be calculated at the end of the day and the new tier will start the next day
- Any transaction made using partial or full redemption of Encircle points or NuCoins is not eligible for accrual of NuCoins.
- Any discounted products or products on sale are not eligible for the accrual of NuCouns.
- You can upgrade your tier based on the cumulative NuCoins that you have earned in a period of 24 months from the date of enrolment or the date of your last upgrade/downgrade only through the purchase at Titan brands i.e. Tanishq, Mia, Zoya, World of Titan, Helios, Sonata, Fastrack, Titan Eye+, Taneira, Skinn & Irth stores or respective brand ecom websites.
- To retain your tier, you should maintain the threshold NuCoins for 24 months from the date of tier upgrade. If this criteria is not met, you would be moved down by one tier. Please refer to the ‘Tiers and NuCoins’ table on NeuPass FAQs for the number of NuCoins required to maintain each tier.
- Your tier will be valid for two years from the date of your last upgrade.
When you return/change goods that you have purchased, the calculation of NuCoins to be debited will be done according to the rules of your tier when you made the purchase, not on the lowest tier.
When you join Encircle, you will receive a Gift Voucher via SMS, WhatsApp or email. This can be redeemed at any of the Titan brand stores.
Steps to Redeem:
- Step 1: Visit any of our stores to redeem your gift voucher.
- Step 2: While billing please provide the cashier with the Gift Voucher code sent to you.
- Step 3: The cashier will apply your Gift Voucher code to the bill and your voucher will be redeemed.
Please note:
- Your Welcome Gift Voucher can only be redeemed once in the respective channels.
- Offers are fixed to their respective channel and the tier that you have enrolled into.
- Your Welcome Gift Voucher will be valid for six months from your date of enrolment.
- Birthday and Wedding Anniversary Offers:You can get exclusive offers on your birthday or wedding anniversary which can be availed at any of the Titan stores (Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus, Skinn, Taneira). The offer will be active in your account only for 30 days (15 days before and after the date of your birthday/wedding anniversary). You can avail all offers but will be restricted to only one-time redemption for each brand during the offer period.
- Exclusive Preview:You get to be the first to check out our new products at exclusive product previews, which will be communicated to you two or three days in advance.
- Free Cleaning:You can avail free cleaning services for your jewellery and watches on request. The store will use approved and friendly liquids/cloth while cleaning your jewellery and watches.
- Free Eye Check-up & Eyewear Servicing:You can avail free servicing for your eyewear. You can opt for a reminder for an eye test and contact lens refill every 6 months and we’ll help you mark your calendar. Please note that the eye check-up service is free for Encircle members at all Eyeplus stores.
- Referral Rewards:When you refer someone for the Titan brands & a referee completes the purchase using the referral code; both you and your referee will get some benefits.
- Titan & Partner Brand offersBeing an Encircle esteemed member, you will get some exciting benefits from Titan brands as well as associated partner brands. You may stand a chance to get access to some of the most popular event s across multiple cities in India.
Customer Support FAQs
A. To check your transaction summary, you may:
- Call the Encircle helpdesk at 1800-108-4826
- Visit www.titanencircle.com and log in with your User ID and password
A. Your User ID will be your registered mobile number and OTP will be generated for login on www.titanencircle.com
A. To know more about your Encircle Points, you can log in to the Titan Encircle website and get your transaction history or call Customer Care at 080-45300005 and dial '2' to get your point balance.
1. Call us at our toll free number 1800-108-4826 or write to us at [email protected] between 10 AM and 10 PM on all days.
2. Log in to www.titanencircle.com and update your profile details.
A. OTP is must for all redemptions irrespective of number of points being redeemed. OTP will be triggered automatically to the encircle registered mobile# when point redemption is initiated, if the OTP is not received within 2 minutes, then customer can follow steps
- Customer will have to call IVR number 080-45300005 from their encircle registered mobile
- Customer will be given options to choose what type of OTP they need
- Option (1) will give him redemption OTP
- Once customer select (1) then the OTP is passed on to Customer via IVR system
