Enjoy peace of mind with our free battery replacement service!

Helios is committed to providing exceptional after-sales service for your valued timepiece. We offer a free battery replacement for 3 years on all watches purchased from any Helios store with a net value exceeding INR 10,000.

What's Included:

· Free battery replacement for eligible watches within 3 years of purchase.

· Professional service by our trained technicians.

What's Not Included:

· Smartwatches

· Citizen Eco-Drive watches

· Automatic/Mechanical watches

· Seiko Solar & Kinetic Perpetual watches

· Smart Hybrid watches

How to Avail the Service:

1. Visit your nearest Helios store: Bring your watch and a copy of your purchase invoice.

2. Our store team will verify your eligibility: Our store/service team can retrieve the purchase history by the customer's contact number on the Tech portal and provide the invoice copy if you don't have the invoice.

3. For eligible brands: Our service team will replace the battery at the store level.

4. For excluded brands: The service centre team will send the watches to the brand service centre via NSC (National Service Center) as per our Service SOP (Service Standard Operating Procedure) for battery replacement.

Additional Information:

· You can also contact our customer service or speak with our live chat representatives for further assistance.

· We recommend calling your store before your visit to ensure they have the battery in stock.

Frequently Asked Questions (FAQs):

1. Is my watch eligible for the free battery replacement service?

Your watch is eligible for free battery replacement if:

· It was purchased from any Helios store in India.

· It has a net value exceeding INR 10,000.

· It is within 3 years of the purchase date.

2. My watch is not listed in the "excluded" category, but is it still covered?

It's best to confirm eligibility with a Helios store representative. You can visit your nearest store, call customer service, or use the live chat option on the Helios website.

3. I don't have my original purchase invoice. Can I still avail the service?

Yes. Helios stores can access your purchase history through your contact number on the Tech portal and provide a copy of the invoice.

4. What happens if my watch brand is not listed under "eligible brands" for in-store battery replacement?

The service centre team will send your watch to the brand's authorised service centre for battery replacement.

5. How long does the battery replacement process take?

In-store battery replacement for eligible brands is typically a quick process. However, the turnaround time for excluded brands may take 15 days to 90 days, depending on the specific service centre and brand involved.

6. Do I need to make an appointment for the battery replacement?

While appointments are not mandatory, calling your local Helios store beforehand is recommended. This ensures they have the necessary battery in stock and avoids any waiting time.

7. Are there any additional charges for the battery replacement service?

No. The battery replacement is completely free for eligible watches within the 3-year warranty period.