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FAQs

  • Do I need to register to be able to shop at www.helioswatchstore.com?

    Yes, you need to register to be able to shop on www.helioswatchstore.com as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience.

  • I don't remember my password. What do I do?

    You can enter your e-mail address and click on the "forgot password" link and we will e-mail you a system generated password on your registered email address. However, you should set a new password once you sign in with the system generated password.

  • Can I have multiple accounts linked to the same email ID?

    No, you can have only one account linked to a single e-mail address.

  • Are the personal details that I have shared with you secure?

    We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy

  • Is there any difference in the products available on www.helioswatchstore.com and at the retail stores?

    All products being sold on www.helioswatchstore.com are exactly the same as those being sold in the retail stores.

  • Can you arrange for the delivery of a product which is available in the retail store but not available online?

    Currently, we are only able to deliver products which are available on our website.

  • How can I find a particular product that I am looking for?

    You can directly search for the product that you are looking for by using the search field provided at the top of every page. However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.

  • Is there a price difference between products sold in retail stores and this website?

    Yes. There could be a price difference in products being sold in the retail stores and on www.helioswatchstore.com as the tax implication is different for every state.

  • What happens if my order is lost in transit?

    In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

  • Where do you deliver within India?

    Currently we deliver to selected cities within India. Please check if we deliver to your area/city by entering your pincode in the shopping cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

  • I live outside India. Can I order for something to be delivered in India?

    Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the shopping cart checkout page.

  • Do I need to pay shipping / delivery charges?

    You can see this information on the order check out page.

  • How soon will I receive my order?

    The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order.

  • Can I send gifts to my loved ones?

    Yes, you can send any of the products available on helioswatchstore.com as gifts to your loved ones.

  • What happens if I'm not at home when the delivery is made?

    Our courier partner will leave a message and will try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on receiving the product:

    • Pan Card
    • Driving License
    • Passport
    • Voter ID Card
    • Aadhar Card
  • What should I do if the product delivered is damaged?

    In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund. Please refer to our Return & Exchange Policy for details.

    Please note that you have to call us on 1800-419-0115 within 7 days of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.

  • Which courier company do you use for delivery?

    For domestic delivery our logistic partner is Blue Dart and Delhivery.

  • What do I do if I have not received my order yet?

    Due to unforeseen circumstances, it might happen that your delivery might get delayed. We will inform you about the same and make sure that the product is shipped at the earliest. However, you can call us on 1800-419-0115 for any assistance.

  • How can I cancel my order?

    Orders once placed can only be cancelled prior to shipment. Refer to for details.

  • In case I change my mind about the size picked up, can I replace the order?

    Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return & Exchange Policy for details.

  • What do I do if I receive the wrong product?

    If you receive the wrong product, you can call us on 1800-419-0115 and report the incident and further cancel the order. If you want to replace the wrong product, then do not use it. We will arrange for the pick-up of the unused wrong product from the provided address through our logistic partner and arrange for the refund or replacement of the wrong product with the correct product, as per your demand reported with us. For more details refer to the Return & Exchange Policy section.

  • How can I cancel my order?

    Orders once placed can only be cancelled prior to shipment. Refer to for details.

  • In case I change my mind about the size picked up, can I replace the order?

    Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return & Exchange Policy for details.

  • What do I do if I receive the wrong product?

    If you receive the wrong product, you can call us on 1800-419-0115 and report the incident and further cancel the order. If you want to replace the wrong product, then do not use it. We will arrange for the pick-up of the unused wrong product from the provided address through our logistic partner and arrange for the refund or replacement of the wrong product with the correct product, as per your demand reported with us. For more details refer to the Return & Exchange Policy section.

  • The product that I received was damaged and I want to return it. What do I do?

    In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Returns and Exchange policy section for details. Call us on 1800-419-0115 within 7 days of receipt of the product to report the incident.

  • What is the return policy?

    You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Returns and Exchange policy for details. 6. Do I need to pay for the return shipment if I return my order?

    We at Helios Watch Store will arrange for the return shipment to be collected and you do not need to make any payment for the courier.

  • Are there certain products which are not eligible for return?

    Helios Watch Store is committed to ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the product unused and in the same condition as you received it.

  • How do I return my order?

    The order can be returned within 7 days from the date you received the product. You need to call the customer care on 1800-419-0115 stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping. Take the following step:

    1. Fill the 'Return Form' which you must have received with the product or download the Return Form from www.titan.co.in & fill the details in it. To download the "Return form" kindly Click Here
    2. Pack your order in original packaging and mention your name, order number and mobile number.
    3. Enclose the original invoice, guaranty/warranty card & other tag, if any.
    4. Our logistic partner will pick this package from you.
    5. Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated.
  • Can I return the product bought from www.helioswatchstore.com at any physical store of Helios?

    No, you can't return any product bought from www.helioswatchstore.com at any physical store of Helios.

  • What is the exchange policy?

    Our policy doesn't allow us to exchange any product.

  • How do I get my refund after cancellation?

    After the cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction within 7 working days.

  • When will I get my refund?

    Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 – 15 working days.

  • How will I receive my refund?

    Once the refund process is initiated, it will take 7-30 working days from the receipt of returned product at our warehouse & after it is passed by our Quality Assurance team and of the same being received in saleable condition without any damage. The refund can be provided either through cheque or online transfer as NEFT (national electronic fund transfer).

    If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 30 working days.

  • I was supposed to receive refunds by now, but I have not. What do I do?

    We keep the customer posted with all the updates. Once the return process is initiated, please wait for the refund process to get completed. In case of any further query please contact us on 1800-419-0115 .

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