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FAQs

  • Is there any difference in the products available on www.helioswatchstore.com and at the retail stores?

    All products being sold on www.helioswatchstore.com are exactly the same as those being sold in the retail stores.

  • Can you arrange for the delivery of a product which is available in the retail store but not available online?

    Currently, we are only able to deliver products which are available on our website.

  • How can I find a particular product that I am looking for?

    You can directly search for the product that you are looking for by using the search field provided at the top of every page. However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.

  • Is there a price difference between products sold in retail stores and this website?

    Yes. There could be a price difference in products being sold in the retail stores and on www.helioswatchstore.com as the tax implication is different for every state.

  • What happens if my order is lost in transit?

    In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

  • Where do you deliver within India?

    Currently we deliver to selected cities within India. Please check if we deliver to your area/city by entering your pincode in the shopping cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

  • I live outside India. Can I order for something to be delivered in India?

    Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the shopping cart checkout page.

  • Do I need to pay shipping / delivery charges?

    You can see this information on the order check out page.

  • How soon will I receive my order?

    The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order.

  • Can I send gifts to my loved ones?

    Yes, you can send any of the products available on helioswatchstore.com as gifts to your loved ones.

  • What happens if I'm not at home when the delivery is made?

    Our courier partner will leave a message and will try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on receiving the product:

    • Pan Card
    • Driving License
    • Passport
    • Voter ID Card
    • Aadhar Card
  • What should I do if the product delivered is damaged?

    In the unlikely event that the product delivered is in damaged condition, you can exchange the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund.

    Please note that you have to Email us at helioscare@titan.co.in within 5 days of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.

  • Which courier company do you use for delivery?

    For domestic delivery our logistic partner is Blue Dart and Delhivery.

  • What do I do if I have not received my order yet?

    Due to unforeseen circumstances, it might happen that your delivery might get delayed. We will inform you about the same and make sure that the product is shipped at the earliest. However, you can call us on 1800-419-0115 for any assistance.

    The cancellation of the order can be done before the dispatch only. Due to the current situation we do not have Exchange and return.

  • How do I get my refund after cancellation?

    After the cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction within 7 working days.

  • When will I get my refund?

    Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 – 15 working days.

  • How will I receive my refund?

    Once the refund process is initiated, it will take 7-30 working days from the receipt of returned product at our warehouse & after it is passed by our Quality Assurance team and of the same being received in saleable condition without any damage. The refund can be provided either through cheque or online transfer as NEFT (national electronic fund transfer).

    If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 30 working days.

  • I was supposed to receive refunds by now, but I have not. What do I do?

    We keep the customer posted with all the updates. Once the return process is initiated, please wait for the refund process to get completed. In case of any further query please contact us on 1800-419-0115 .

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